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Terms & Conditions

Terms & Conditions

Welcome to Lovhil Travel. These Terms & Conditions govern the use of our website and the booking of our private tours, transfers and travel services. By using our website or making a booking with us, you agree to these terms.


1. Our Services

Lovhil Travel provides private airport transfers, customised day tours, multi-day tours and private transportation throughout New Zealand’s South Island.

All services are subject to availability and confirmation at the time of booking.


2. Bookings

To confirm a booking, we may require your travel details and contact information.

By making a booking, you confirm that:

  1. The information you provide is accurate and complete.
  2. You are authorised to make the booking on behalf of all travellers included in your reservation.
  3. You agree to these Terms & Conditions.

3. Pricing & Payment

All prices are quoted in the applicable currency unless otherwise stated.

Prices may vary depending on:

  • Travel dates
  • Vehicle selection
  • Group size
  • Tour duration
  • Custom itinerary requirements

Full payment or a deposit may be required before your booking is confirmed.


4. Cancellations & Changes

If you need to cancel or modify your booking, please contact us as soon as possible.

Cancellation fees or amendment charges may apply depending on the timing of your request and any third-party services included in your itinerary.

Where possible, we will make every reasonable effort to accommodate booking changes.


5. Customer Responsibilities

Travellers are responsible for:

  • Providing accurate booking information
  • Arriving at the agreed pickup location on time
  • Carrying valid identification where required
  • Complying with New Zealand laws and local regulations
  • Respecting the vehicle, driver and fellow travellers

Any damage caused intentionally or through negligence may result in additional charges.


6. Travel Itineraries

Every itinerary is customised based on your preferences and travel requirements.

While we aim to operate all services as planned, itineraries may be adjusted due to:

  • Weather conditions
  • Road closures
  • Traffic delays
  • Safety concerns
  • Government restrictions
  • Circumstances beyond our reasonable control

Any changes will be communicated whenever possible.


7. Vehicle Allocation

Vehicle selection is based on:

  • Group size
  • Luggage requirements
  • Route
  • Availability

Lovhil Travel reserves the right to substitute a similar or upgraded vehicle when necessary without affecting the quality of service.


8. Limitation of Liability

Lovhil Travel is committed to providing reliable and professional travel services.

However, we are not liable for delays, cancellations or interruptions resulting from circumstances beyond our reasonable control, including but not limited to severe weather, natural events, road closures, mechanical failures, accidents or government actions.

Our liability is limited to the maximum extent permitted by applicable law.


9. Website Use

All content on this website, including text, images, logos and branding, is the property of Lovhil Travel unless otherwise stated.

You may not copy, reproduce, distribute or use website content without prior written permission.


10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website or booking our services, you acknowledge that your information may be collected and used as described in our Privacy Policy.


11. Changes to These Terms

Lovhil Travel reserves the right to update these Terms & Conditions at any time.

The latest version will always be available on this website, and continued use of our services constitutes acceptance of any updated terms.


12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Lovhil Travel

Email: [Insert Email Address]

Phone: [Insert Phone Number]

Queenstown, New Zealand