At Lovhil Travel, we understand that travel plans can change. This Refund & Cancellation Policy outlines how cancellations, booking changes and refunds are handled for our private tours, airport transfers and customised travel services.
If you need to cancel your booking, please notify us as soon as possible by email or phone.
Refund eligibility may depend on:
The earlier you contact us, the more flexibility we may have in assisting you.
We understand that plans can change. If you wish to modify your booking, such as your travel date, pickup location, destination or itinerary, please contact us as early as possible.
We will make every reasonable effort to accommodate your request, subject to availability.
Additional charges may apply if the changes affect travel time, distance, vehicle requirements or third-party services.
Where a refund is approved, it will be processed using the original payment method whenever possible.
Please allow an appropriate processing period for the refund to appear in your account, depending on your payment provider or financial institution.
Any non-refundable costs paid to third-party suppliers may be deducted from the refund amount where applicable.
If you cancel your booking, any refund will be assessed based on the circumstances of your cancellation and any expenses already incurred.
Customised itineraries, special requests or services arranged specifically for your booking may involve non-refundable costs.
In the unlikely event that Lovhil Travel is unable to provide a confirmed service due to operational reasons or circumstances within our control, we will:
Safety is always our priority.
Occasionally, services may be delayed, modified or cancelled due to circumstances beyond our reasonable control, including:
Where possible, we will work with you to reschedule your booking or provide a suitable alternative.
Refunds in these situations will be considered based on the circumstances and any costs already incurred.
Some itineraries may include accommodation, attractions or activities provided by third-party operators.
Refunds relating to these services are subject to the individual supplier’s cancellation and refund policies, which may differ from those of Lovhil Travel.
If a traveller fails to arrive at the agreed pickup location without prior notice, the booking may be treated as a no-show.
Refunds for missed services are generally not available unless otherwise agreed.
If you need to cancel, amend your booking or have any questions about this policy, please contact us.
Lovhil Travel
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Queenstown, New Zealand
